Shipping policy

HOW LONG DOES IT TAKE TO SHIP?

Due to the type of products in our shop, your order may take up to 5 business days to process. Please keep in mind that we have to process and pack your products for shipment, and some items may be more fragile than others. Your delivery time frame will always include the shipment type chosen by you at check out plus the number of days required to process your order.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please contact us immediately at info[@]upcandledesign.com after placing your order to make any changes. Once an order is processed, we are no longer able to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

 

APPROXIMATED DELIVERY TIMES(BUSSINESS DAYS):

We use HP Standard Shipping for all our products going abroad and GLS for local shipments. 

Please note due to to Covid 19 shipping times might be effected.

European Union: 3 - 7 

U.K: 3 - 7 

U.S.A: 7 - 20 

Canada: 7 - 20 

South America: 7 - 20 

Asia: 7 - 20 

Australia: 7 - 20 

Everywhere Else: 7 - 20 

Please note we do not keep stock. All our products are made to order, handcrafted items and the processing time might take up to 5 days.

Usually our candles are shipped within 2 days.